Cultural Competency Program

Culture is defined as the integrated pattern of thoughts, communications, actions, customs, beliefs, values, and institutions associated, wholly or partially, with racial, ethnic, or linguistic groups, as well as with religious, spiritual, biological, or sociological characteristics. Culture is dynamic in nature, and individuals may identify with multiple cultures over the course of their lifetimes. Health Net Access is committed to providing culturally competent care and services to all of our members. 

Culturally competent health care incorporates cultural considerations that include, but are not limited to the following:

  • Ethnicity
  • Age
  • Gender
  • Primary Language
  • English Proficiency
  • Sexual Orientation
  • Physical Abilities and Limitations
  • Spiritual Beliefs and Practices
  • Family Roles
  • Economic Status
  • Literacy
  • Community Networks

Bridgeway evaluations the Cultural Competency Program on at least an annual basis in accordance with State and Federal requirements. The attached report details the contract year 2015 evaluation of Bridgeway's Cultural Competency Program and also includes the plan for contract year 2016.

The Cultural Competency Coalition (C3) is a coalition of AHCCCS contractors that work together on a regular basis to create tools and other resources for providers. Bridgeway Health Solutions is proud to be an active participant with this work group. 

The C3 Provider and Patient Communication Guide is a tool created by C3 for providers.  It offers suggestions to improve communications between providers and their patients. Bridgeway encourages providers to review this guide and share it with staff.