Discrimination is Against the Law

Bridgeway Health Solutions of Arizona, Inc. (Bridgeway) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Bridgeway does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Bridgeway:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as: qualified interpreters and information written in other languages

If you need these services, contact:

Bridgeway Member Services at 1-866-475-3129 (TTY 711)

If you believe that Bridgeway failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Chief Compliance Officer. You can file a grievance in person or by mail, fax, or email. Your grievance must be in writing and must be submitted within 180 days of the date that the person filing the grievance becomes aware of what is believed to be discrimination. Submit your grievance to: Bridgeway Chief Compliance Officer 1230 W. Washington Street Suite 401 Phoenix, AZ 85281.  Fax: 866.388.2247 Email: chross@centene.com.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,  or by mail at U.S. Department of Health and Human Services; 200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201; or by phone: 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html