Non-Emergency Transportation Services (NET)
Bridgeway can help you get a ride to your covered healthcare visits. If you live in a nursing home or an assisted living home, their staff will arrange a ride for you, including an ambulance. If you live at home, it is important to first ask a relative, friend or neighbor if they can give you a ride.

How to Get a Ride
Call at least three days before your appointment if you can. Please contact Member Services at (866) 475-3129.

• If you have an urgent or same day need, Bridgeway will do everything they can to schedule a ride for you.
• If you need a wheelchair, please let us know.

If you cannot keep your appointment, please contact Member Services at (866) 475-3129 and they will assist you in canceling your ride.

Please remember to first arrange transportation with a relative, friend or neighbor. If they cannot help you, Bridgeway will help you find a ride to your appointment.

Ambulance
Bridgeway covers ambulance service for emergency care. We may also cover this service at other times. You must have approval from Bridgeway for all non-emergency ambulance trips. Call our Member Services Department at (866) 475-3129 for approval.

Special Medical Vehicle (SMV)
Bridgeway covers transportation by special vehicle for those in wheelchairs. We may also cover this service for other reasons if your doctor asks for it. Call our Member Services Department at (866) 475-3129 if you need this service.